12.21.06
Digg to the rescue!
It looks like we have a definitive answer on what it takes to get good customer service out of Apple - digg them. After Apple _lost_ his Macbook Pro, this guy got his story on the Digg frontpage - and shortly afterwards, they’re falling over backwards helping him out.
Contrast this with my experience with no digging, where I haven’t had the use of my Macbook since July, and I’m starting to get very cranky… I bought pretty much as soon as they hit the country (big mistake) and ended up with a service job number and no physical laptop for the next 5-6 months. They’ve even managed to supersede the model (with the Core 2 Duo, natch) in the time it’s taken me to get it fixed.
And notch up another one for awesome customer service and support in Australia - my Nintendo DS Lite just broke last night - stopped charging completely. Nintendo Australia requires me to mail it away to them, at my expense, charges me $25 “appraisal fee” and wants 10 working days to turn around a repair. So at this time of year, I’m looking at February for a fixed unit. Joy to the world, indeed.
So here’s my Christmas wish: a consumer electronics brand that doesn’t take such glee in sodomising it’s customers in Australia.