09.24.06
Return of the Macbook
Yes kids, it’s back! I took delivery on Friday of my Macbook… completely unrepaired. Yes, since I was no longer working in Melbourne, I had to collect my still unrepaired laptop from Apple to take to Sydney for repair at a later date.
After a suitable period of venting at a customer relations (digression: is it called “customer relations” because after dealing with them you feel like they’ve had some rather rough ‘relations’ with your tradesman’s entrance?) they put forward their view of the world:
- Apple made a defective product. Not their problem.
- Apple then couldn’t figure out how to fix it for several weeks. Not their problem either.
- Apple then had manufacturing problems making the replacement part. Also not their problem.
- Apple’s supply chain through Singapore had several problems, making it hard for them to land the replacement part. You guessed it, not their problem.
So the upshot being, after all aspects (design, testing, manufacture, supply chain, service, customer relations) of the process of delivering an item to a paying customer failed, it is the responsibility of the customer to bear the negative consequences. I call bullsh*t on that, Apple.