09.19.06
The Apple saga continueth…
Apparently, the only person at Apple who can help me sort out my defective Macbook won’t take my calls. Calling the general support line gets me “we’ll leave him a message” and calling his direct line goes to voicemail. Every minute for around an hour (hurray for automatic redial!), several hours so far today.
So, I’ve referred them to the Victorian Consumer Affairs Dept (takes about 2 weeks, *sigh*), much good though it’s likely to do me. Unfortunately, I can’t demand a refund, as they believe the case damage (which I maintain is a defect) is caused by physical damage.
Since my time in sunny Melbourne is (at least for a month or so) coming to an end, I have no choice but to take the defective laptop back from the service centre, and start _all over again_ at a different service centre in Sydney.
Incidentally, anyone thinking about servicing a faulty Macbook, good luck - the service centre I’m at is currently waiting on *fifteen* replacement logic boards… that’s a lot of faulty laptops for a single store.
So, in summary:
- Macbooks: defective on an alarming scale.
- Apple Australia: unwilling to help or return calls.
- Me: screwed.
web 0.1 » Digg to the rescue! said,
December 21, 2006 at 9:02 am
[…] Contrast this with my experience with no digging, where I haven’t had the use of my Macbook since July, and I’m starting to get very cranky… I bought pretty much as soon as they hit the country (big mistake) and ended up with a service job number and no physical laptop for the next 5-6 months. They’ve even managed to supersede the model (with the Core 2 Duo, natch) in the time it’s taken me to get it fixed. […]