09.12.06
Its settled. Apple really does hate business people.
So I spoke to Apple again today - still no ETA on repairing my Macbook. 22 working days after putting it in for repair, and not even a hint as to when I might expect it back. I directly asked Apple Australia Customer Relations if they considered it acceptable to spend 22 working days without replacing a work machine, they answered _YES_ (albeit with a bit of weaseling).
So, we have the definitive answer: Apple Australia is totally unwilling to support business users. Noone in business can expect a full month with no repair on a basic warranty issue. Irony is, had I thrown it off a building, my insurance would have replaced it _faster_ than Apple have been able to so far. Truly, I am shocked and awed at the sheer unwillingness to make a customer happy here…
Oh well, on the upside at least my Powerbook’s battery hasn’t ignited yet (touch aluminum)…